TERMS & CONDITIONS

1. PAYMENTS

OFFLINE PAYMENT: you can pay us while collecting your Kava World products (click and collect option), either at our warehouse (Tagabe) or at YumiWork office (Port Vila downtown, Lolam building, top floor).

ONLINE PAYMENT: you can pay as well when placing an online order, with Debit / Credit cards (Visa, MasterCard). We use SSL to ensure that all our payment information is submitted securely. SSL stands for Secure Sockets Layer, and is the standard security technology for establishing an encrypted link between a web server and a browser.  We take security seriously – using SSL ensures that all data passed between the web server and browsers remain private.

2. SHIPPING

We ship all over the world. Wherever your location, we will try our very best to get Kava World products to you!

We do not run on Vanuatu time when it comes to our customer’s satisfaction. For all orders, we will endeavor to get them to Vanuatu Post Office 1 or 2 days after.

Please bear in mind that our products are made in the tropical islands of Vanuatu – which might be a bit further away than you’re used to – so it takes a little bit longer for parcels to travel all their way across the ocean! That’s one of the things that make our products so special – made in paradise with natural, beautiful materials and brought to you from Vanuatu.

We send parcels by air, using Vanuatu Post Office. Shipping is trackable with EMS (Express mail Service). If you have any queries, then you can get in touch with us via email quoting your order reference.

3. RETURNS / REFUNDS               

We want you to be happy with your items so let us know if there are any problems. We can issue a full refund for damaged items, provided you let us know within 3 days of receiving the item, with photos.

4. PRIVACY & GDPR

We care about your privacy and we don’t share your data with anyone else.

You can browse our website anonymously; we do not gather any personal information unless you fill this out on our website to place an order.

GDPR – this is an EU regulation effective from 25th May 2018, which sets out rules for data protection and clearer transparency for EU residents and citizens. This gives control back to users to make sure that their personal data is stored with consent and handled correctly. We only store your information if you place an order or sign up to our newsletter, and are happy to give you a copy, update or delete your information as per your request. We only store information that is needed to process your order – e.g. name and shipping address, or to contact you via email. Full details of the data we store can be found below.

How do we collect personal information?

We do not collect any personal information from you unless you use our website to place an order. We collect this information electronically when you fill out the requested details and submit them to us.

Ways we collect personal information

•       When you place an order

•       When you create an account

•       When you respond to our social media marketing campaigns where we ask you to fill out a form for promotions or marketing activity

Additionally, our website uses cookies to remember your shopping preferences such as what you put in your shopping cart. This is to give you a better user experience. Find out more about our use of Cookies below.

Ways we collect personal information

In order to process your order, we need to know your name and address so that we can ship the gift(s) to you. Additionally, we need your email address to contact you to let you know that your order has been processed, to send you status updates and to get in touch with you if we need to tell you something about your order.

We do ask for your phone number but this is just to provide us with a secondary way to contact you regarding your order. If you do not wish to give us your phone number you can enter zeros instead into this field.

Mandatory fields needed to process your order are:

•       First name

•       Last name

•       Email

•       Address

•       City

•       Country

•       Contact Number

Do we share your personal information?

We do not share your information with third parties. We only use the information you provide us to:

•       Process your order

•       Send email status updates regarding your order

•       Contact you via your email address for any queries regarding your order

•       Email you about promotions and updates

•       Respond to your queries if you contact us

We take your privacy seriously and we only use the information you have provided us to process your orders and send you information that you have signed up for.

How can you update your personal information?

If you sign up for an account, you can access your personal information any time on the ‘My Account’ page. You can update the details we hold about you simply by logging on to your account.

How can you request a copy/delete your personal information?

If you no longer wish us to keep your personal information, or you would like a copy of your personal information, simply contact us and we can send you a copy, delete your account, unsubscribe you, delete all information as per your wishes. We do not need our use your data unless you wish to place an order.

5. COOKIES

We use cookies on our website. Cookies are a reliable mechanism for websites to remember information, such as which items you add to your cart and whether you are logged in. They allow us to provide you with a better customer service experience, by remembering your selections and preferences, such as your delivery location.

If you don’t wish to use cookies, you can update the settings in your web browser to refuse cookies.